Privacy Policy

Last Updated: December 24, 2025

SBC PreCom ("we," "our," or "us") operates the SBC PreCom mobile application (the "App"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our App.

1. Information We Collect

1.1 Personal Information

We collect personal information that you voluntarily provide to us when you:

• Register for an account
• Make a purchase or place an order
• Participate in groupage orders
• Request delivery services
• Contact customer support

This information may include:

• Name and contact information (email, phone number)
• Delivery address and location information
• Payment information (processed securely through third-party payment providers)
• Profile information and preferences
• Order history and transaction details

1.2 Automatically Collected Information

When you use our App, we may automatically collect:

• Device information (device type, operating system, unique device identifiers)
• Usage data (app features used, time spent on pages, click patterns)
• Log data (IP address, access times, app crashes)
• Location data (with your permission, for delivery services)

1.3 Push Notification Tokens

If you enable push notifications, we collect device tokens to send you notifications about order updates, delivery status, groupage announcements, and promotional offers.

2. How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: Process orders, manage groupage participation, coordinate deliveries
• Account Management: Create and maintain your account, authenticate users
• Customer Support: Respond to inquiries, resolve issues, provide assistance
• Notifications: Send order confirmations, delivery updates, groupage status changes
• Payment Processing: Process transactions securely through our payment partners
• Personalization: Customize your experience, show relevant products and groupages
• Analytics: Understand app usage, improve features, optimize performance
• Security: Detect fraud, prevent abuse, protect user accounts
• Legal Compliance: Comply with applicable laws and regulations

3. How We Share Your Information

We may share your information in the following circumstances:

3.1 Service Providers

We share data with trusted third-party service providers who assist us in:

• Payment processing (e.g., CinetPay, mobile money providers)
• Cloud hosting and storage
• Push notification delivery (Firebase Cloud Messaging)
• Analytics and app performance monitoring
• Delivery and logistics partners

3.2 Other Users

For groupage orders, limited information (name, order details) may be visible to other participants in the same groupage for coordination purposes.

3.3 Legal Requirements

We may disclose your information if required by law or in response to valid legal requests.

3.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, user information may be transferred to the acquiring entity.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Secure authentication mechanisms (JWT tokens, password hashing)
• Regular security audits and updates
• Access controls and monitoring
• Secure payment processing through PCI-compliant providers

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, including:

• Maintaining your account while it remains active
• Complying with legal obligations (tax records, transaction history)
• Resolving disputes and enforcing agreements
• Business analytics and reporting (anonymized after account deletion)

You may request deletion of your account and associated data at any time.

6. Your Privacy Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and data
• Objection: Object to certain data processing activities
• Portability: Receive your data in a portable format
• Withdraw Consent: Revoke consent for optional data collection (e.g., push notifications, location)

To exercise these rights, please contact us at support@sbcprecom.com.

7. Location Data

We collect location data only with your explicit permission, and it is used solely for:

• Providing home delivery services
• Calculating delivery fees and routes
• Showing nearby pickup locations
• Improving delivery coordination

You can disable location access at any time through your device settings.

8. Push Notifications

With your consent, we send push notifications for order updates, delivery status, groupage announcements, and promotional offers. You can opt out of push notifications through your device settings or app preferences.

9. Third-Party Services

Our App integrates with third-party services, including:

• Firebase Cloud Messaging: For push notifications
• CinetPay: For payment processing
• Google Play Services: For app functionality

These services have their own privacy policies. We encourage you to review them. We are not responsible for the privacy practices of third parties.

10. Children's Privacy

Our App is not intended for children under 13 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes through the App or by email. Your continued use of the App after changes constitutes acceptance of the updated policy.

13. Contact Us

14. Consent

By using our App, you consent to the collection, use, and sharing of your information as described in this Privacy Policy.